:root{--bg: #f4ecdc;--bg-soft: #ebe1c9;--bg-card: #ffffff;--bg-thread: #fbf6e9;--text: #1a1a1a;--text-soft: #5b5448;--text-mute: #8a826f;--line: #e2d9c2;--line-soft: #ede4cc;--accent: #4a8b6c;--accent-strong: #3c7259;--accent-soft: #d8e8df;--accent-bubble: #b8dcc4;--warn: #d44c4c;--warn-soft: #f7d9d6;--info: #d4923a;--info-soft: #f3e2c5;--shadow-sm: 0 1px 2px rgba(60, 50, 30, .06);--shadow-md: 0 4px 18px rgba(60, 50, 30, .06);--shadow-lg: 0 18px 60px rgba(60, 50, 30, .12);--radius-sm: 8px;--radius-md: 12px;--radius-lg: 18px;--font: -apple-system, BlinkMacSystemFont, "Segoe UI", "Inter", system-ui, Roboto, "Helvetica Neue", Arial, sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0;background:var(--bg);color:var(--text);font-family:var(--font);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button{font-family:inherit}input,textarea{font-family:inherit;color:inherit}.loading-screen{display:grid;place-items:center;height:100%;background:var(--bg)}.spinner{width:32px;height:32px;border:3px solid var(--line);border-top-color:var(--accent);border-radius:50%;animation:spin .8s linear infinite}.image-loading{width:220px;height:160px;background:var(--line-soft);border-radius:var(--radius-md);animation:pulse 1.4s ease-in-out infinite}.image-error{font-size:12px;color:var(--warn)}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.55}}.login-shell{position:relative;min-height:100%;display:grid;place-items:center;padding:24px;overflow:hidden}.login-bg-glow{position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(700px 460px at 18% 22%,#fff5d4 0%,transparent 60%),radial-gradient(560px 380px at 82% 76%,#d4e8db 0%,transparent 65%);pointer-events:none;z-index:0}.login-card{position:relative;z-index:1;width:min(420px,100%);background:var(--bg-card);border-radius:var(--radius-lg);padding:36px 32px 28px;box-shadow:var(--shadow-lg);border:1px solid var(--line)}.brand{display:flex;gap:14px;align-items:center;margin-bottom:28px}.brand-mark{width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,#1f2937,#0f172a);color:#f7e7b9;font-weight:700;display:grid;place-items:center;font-size:16px;letter-spacing:.5px}.brand-mark.sm{width:34px;height:34px;font-size:13px;border-radius:9px}.brand-text h1{margin:0;font-size:18px;letter-spacing:-.01em}.brand-text p{margin:2px 0 0;color:var(--text-mute);font-size:13px}.login-form{display:flex;flex-direction:column;gap:14px}.login-form label{display:flex;flex-direction:column;gap:6px;font-size:13px;color:var(--text-soft)}.login-form input{border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-size:14px;background:#fdfaf2;outline:none;transition:border-color .15s,box-shadow .15s,background .15s}.login-form input:focus{border-color:var(--accent);background:#fff;box-shadow:0 0 0 4px #4a8b6c1f}.login-form button{margin-top:8px;background:var(--accent);color:#fff;border:0;padding:12px 14px;border-radius:10px;font-weight:600;font-size:14px;cursor:pointer;transition:background .15s,transform .05s}.login-form button:hover{background:var(--accent-strong)}.login-form button:active{transform:translateY(1px)}.login-form button:disabled{opacity:.7;cursor:progress}.login-footer{text-align:center;font-size:12px;color:var(--text-mute);margin:22px 0 0}.error-banner{background:var(--warn-soft);border:1px solid #f1bdba;color:#8b1f1f;font-size:13px;padding:9px 12px;border-radius:8px}.app-shell{display:grid;grid-template-columns:240px 1fr;height:100%;background:var(--bg)}.sidebar{border-right:1px solid var(--line);background:var(--bg-soft);padding:20px 14px;display:flex;flex-direction:column;gap:18px}.sidebar-brand{display:flex;align-items:center;gap:12px;padding:4px 6px 10px}.sidebar-brand-text .brand-title{font-weight:700;font-size:14px;letter-spacing:-.01em}.sidebar-brand-text .brand-sub{font-size:11px;color:var(--text-mute);margin-top:1px}.nav{display:flex;flex-direction:column;gap:4px}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:9px;border:0;background:transparent;color:var(--text-soft);font-size:14px;cursor:pointer;text-align:left;width:100%;transition:background .12s,color .12s}.nav-item:hover{background:#ffffff80;color:var(--text)}.nav-item.active{background:var(--bg-card);color:var(--text);box-shadow:var(--shadow-sm)}.nav-item .nav-badge{margin-left:auto;background:var(--accent-soft);color:var(--accent-strong);font-size:11px;font-weight:600;padding:2px 8px;border-radius:999px}.nav-icon{width:16px;height:16px;opacity:.8;flex-shrink:0}.user-chip{margin-top:auto;display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:12px;background:var(--bg-card);border:1px solid var(--line-soft)}.user-dot{width:36px;height:36px;border-radius:50%;background:linear-gradient(135deg,#3a4a5e,#1f2937);color:#f7e7b9;display:grid;place-items:center;font-weight:700;font-size:13px}.user-text{flex:1;min-width:0}.user-name{font-size:13px;font-weight:600}.user-role{font-size:11px;color:var(--text-mute);text-transform:capitalize}.logout{background:transparent;border:1px solid var(--line);border-radius:8px;font-size:12px;padding:6px 10px;cursor:pointer;color:var(--text-soft)}.logout:hover{background:var(--bg-soft);color:var(--text)}.main{min-width:0;display:flex;flex-direction:column;height:100%;overflow:hidden}.topbar{display:flex;justify-content:space-between;align-items:center;padding:14px 24px;border-bottom:1px solid var(--line);background:var(--bg);flex-shrink:0}.page-title{font-size:16px;font-weight:600;letter-spacing:-.01em}.page-sub{font-size:12px;color:var(--text-mute);margin-top:2px}.topbar-meta{display:flex;gap:18px;align-items:center;font-size:12px;color:var(--text-mute)}.topbar-interval{display:inline-flex;align-items:baseline;gap:2px;font-variant-numeric:tabular-nums;padding:4px 10px;border-radius:999px;border:1px solid var(--line-soft);background:var(--bg-card);color:var(--text-soft);white-space:nowrap}.topbar-countdown{font-weight:600;font-size:13px;color:var(--text);letter-spacing:.02em}.topbar-period{font-size:11px;color:var(--text-mute)}.tab-content{flex:1;min-height:0;overflow:hidden;padding:18px 24px 24px}.panel{background:var(--bg-card);border:1px solid var(--line);border-radius:var(--radius-lg);padding:18px 18px 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12px;border-bottom:1px solid var(--line-soft);vertical-align:top}.data-table tbody tr:hover{background:#fcf8ec}.data-table .strong{font-weight:600}.data-table .muted{color:var(--text-mute)}.data-table .empty{color:var(--text-mute);text-align:center;padding:28px 12px}.loader{padding:18px;color:var(--text-mute);font-size:13px}.conv-grid{display:grid;grid-template-columns:320px 1fr 300px;gap:18px;height:100%;min-height:0}.conv-list{background:var(--bg-card);border:1px solid var(--line);border-radius:var(--radius-lg);display:flex;flex-direction:column;min-height:0;overflow:hidden}.conv-list-head{padding:16px 16px 10px;border-bottom:1px solid var(--line-soft)}.conv-list-head .row{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:10px}.conv-list-head h3{margin:0;font-size:14px;letter-spacing:-.01em}.conv-list-head .count{font-size:12px;color:var(--text-mute)}.conv-list-head .search{width:100%;font-size:12px;padding:7px 10px}.conv-list-items{flex:1;overflow:auto;padding:4px 6px}.conv-row{display:flex;gap:10px;padding:10px;border-radius:10px;cursor:pointer;border:0;width:100%;background:transparent;text-align:left;transition:background .12s;align-items:flex-start}.conv-row:hover{background:#fcf8ec}.conv-row.active{background:#f1ead6}.avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:12px;color:#fff;flex-shrink:0}.conv-row-body{flex:1;min-width:0}.conv-row-line1{display:flex;justify-content:space-between;align-items:flex-start;gap:6px;font-size:13px}.conv-row-titles{min-width:0;flex:1;display:flex;flex-direction:column;gap:1px}.conv-row-name{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-row-sub{font-size:11px;color:var(--text-mute);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-row-time{color:var(--text-mute);font-size:11px;white-space:nowrap}.conv-row-preview{font-size:12px;color:var(--text-soft);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-row-tags{display:flex;gap:6px;margin-top:6px;flex-wrap:wrap}.tag{font-size:10.5px;padding:2px 8px;border-radius:999px;background:var(--bg-soft);color:var(--text-soft);font-weight:500}.tag.green{background:var(--accent-soft);color:var(--accent-strong)}.tag.red{background:var(--warn-soft);color:#8b1f1f}.tag.amber{background:var(--info-soft);color:#7a4a17}.empty-state{padding:40px 16px;text-align:center;color:var(--text-mute);font-size:13px}.conv-thread{background:var(--bg-thread);border:1px solid var(--line);border-radius:var(--radius-lg);display:flex;flex-direction:column;min-height:0;overflow:hidden}.thread-head{display:flex;justify-content:space-between;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line-soft);background:var(--bg-card)}.thread-head .who{display:flex;gap:12px;align-items:center}.thread-head .who .avatar{width:38px;height:38px;font-size:13px}.thread-head .name{font-weight:600;font-size:14px}.thread-phone-sub{font-size:12px;color:var(--text-mute);font-weight:500;margin-top:1px}.thread-head .meta{font-size:12px;color:var(--text-mute);margin-top:1px}.thread-actions{display:flex;gap:8px}.monitor-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:999px;background:var(--accent-soft);color:var(--accent-strong);font-size:11.5px;font-weight:600;letter-spacing:.01em;border:1px solid #c5dccd;white-space:nowrap}.monitor-pill svg{width:13px;height:13px}.thread-body{flex:1;overflow:auto;padding:18px 22px 22px;display:flex;flex-direction:column;gap:8px}.day-divider{text-align:center;font-size:11px;color:var(--text-mute);margin:12px 0 8px;letter-spacing:.04em;text-transform:uppercase}.bubble-row{display:flex;gap:8px;align-items:flex-end}.bubble-row.assistant{flex-direction:row-reverse}.bubble{max-width:78%;padding:10px 13px;border-radius:14px;font-size:13.5px;line-height:1.45;position:relative;white-space:pre-wrap;word-wrap:break-word}.bubble.user{background:var(--bg-card);border:1px solid var(--line-soft);border-bottom-left-radius:4px}.bubble.assistant{background:var(--accent-bubble);color:#1f3b2c;border-bottom-right-radius:4px}.bubble.system{background:var(--info-soft);color:#6e3c0f;align-self:center;font-size:12px;border-radius:10px;max-width:90%;text-align:center}.bubble.summary{background:#fbf2da;border:1px solid #ecdfb8;border-bottom-right-radius:4px}.bubble-meta{display:block;margin-top:4px;font-size:10.5px;color:var(--text-mute);text-align:right}.bubble.user .bubble-meta{text-align:left}.bubble-image{max-width:260px;border-radius:10px;display:block}.thread-empty{margin:auto;text-align:center;color:var(--text-mute);font-size:13px;padding:40px}.thread-flag{margin:6px auto;background:var(--warn-soft);border:1px solid #f1bdba;border-radius:10px;padding:8px 14px;font-size:12px;color:#8b1f1f;max-width:600px;text-align:left}.conv-side{display:flex;flex-direction:column;gap:14px;min-height:0;overflow:auto}.stat-card{background:var(--bg-card);border:1px solid var(--line);border-radius:var(--radius-md);padding:14px 16px}.stat-card h4{margin:0 0 8px;font-size:11px;text-transform:uppercase;letter-spacing:.07em;color:var(--text-mute)}.stat-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.stat-tile{background:var(--bg-card);border:1px solid var(--line);border-radius:var(--radius-md);padding:12px 14px}.stat-tile .label{font-size:10.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--text-mute)}.stat-tile .value{font-size:22px;font-weight:700;margin-top:4px;letter-spacing:-.01em}.stat-tile .delta{margin-left:6px;font-size:11px;color:var(--accent-strong);font-weight:600}.stat-tile.warn .delta{color:var(--warn)}.kv-list{display:flex;flex-direction:column;gap:6px}.kv{display:flex;justify-content:space-between;font-size:12.5px;padding:4px 0}.kv .k{color:var(--text-soft)}.kv .v{font-weight:600}.bar{margin-top:4px;background:var(--line-soft);border-radius:999px;height:6px;overflow:hidden}.bar>span{display:block;height:100%;background:var(--accent);border-radius:999px}.extr-tables-wrap{flex:1;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:20px;padding-right:4px}.extr-user-block{background:var(--bg-card);border:1px solid var(--line);border-radius:var(--radius-lg);padding:16px 18px 14px;box-shadow:var(--shadow-sm)}.extr-user-head{display:flex;align-items:center;gap:12px;margin-bottom:12px}.extr-user-title{font-weight:600;font-size:15px;letter-spacing:-.01em}.extr-user-phone{font-size:12px;color:var(--text-mute);margin-top:1px}.extr-user-sub{font-size:12px;color:var(--text-mute);margin-top:2px}.extr-user-empty{color:var(--text-mute);font-size:13px;margin:0 0 8px}.extr-table-clip{margin:0 -4px;border-radius:var(--radius-md);border:1px solid var(--line-soft);background:var(--bg-card)}.extr-user-table{font-size:12.5px}.extr-user-table thead th{z-index:1}.extr-raw-fallback{margin-top:12px;font-size:12px;color:var(--text-soft)}.extr-raw-fallback summary{cursor:pointer;font-weight:600;color:var(--text-mute);-webkit-user-select:none;user-select:none}.extr-raw-blob{margin-top:8px;padding:10px 12px;background:var(--bg-thread);border-radius:var(--radius-sm);border:1px solid var(--line-soft)}.extr-raw-blob+.extr-raw-blob{margin-top:10px}.extr-raw-time{font-size:11px;color:var(--text-mute);margin-bottom:6px}.extr-raw-line{font-size:12px;margin-top:4px;word-break:break-word;white-space:pre-wrap}.chip-list{display:flex;flex-wrap:wrap;gap:6px}.chip{background:var(--accent-soft);color:var(--accent-strong);font-size:12px;padding:4px 10px;border-radius:999px;font-weight:500}.chip.red{background:var(--warn-soft);color:#8b1f1f}.chip.amber{background:var(--info-soft);color:#7a4a17}.notes{font-size:12.5px;color:var(--text-soft);font-style:italic}.extr-empty{padding:30px;color:var(--text-mute);font-size:13px;text-align:center}.av-1{background:linear-gradient(135deg,#d6a85f,#b48334)}.av-2{background:linear-gradient(135deg,#6da880,#467d5a)}.av-3{background:linear-gradient(135deg,#d77676,#a34a4a)}.av-4{background:linear-gradient(135deg,#6e87b5,#455d8a)}.av-5{background:linear-gradient(135deg,#b27ab2,#804780)}.av-6{background:linear-gradient(135deg,#d99a55,#ad6f2c)}.av-7{background:linear-gradient(135deg,#4a8b6c,#2f6149)}.av-8{background:linear-gradient(135deg,#607079,#3b464d)}.hamburger,.mobile-back,.mobile-insights-btn,.sidebar-backdrop{display:none}.hamburger{width:36px;height:36px;border-radius:9px;border:1px solid var(--line);background:var(--bg-card);align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;margin-right:12px;color:var(--text-soft)}.hamburger:hover{background:var(--bg-soft);color:var(--text)}.hamburger svg{width:18px;height:18px}.mobile-back{width:32px;height:32px;border-radius:8px;border:1px solid var(--line);background:var(--bg-card);align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;color:var(--text-soft);margin-right:10px}.mobile-back:hover{background:var(--bg-soft);color:var(--text)}.mobile-back svg{width:16px;height:16px}@media (max-width: 1180px){.conv-grid{grid-template-columns:1fr;gap:0}.conv-list,.conv-thread,.conv-side{display:none}.conv-grid[data-view=list] .conv-list,.conv-grid[data-view=thread] .conv-thread,.conv-grid[data-view=insights] .conv-side{display:flex}.mobile-back,.mobile-insights-btn{display:inline-flex}.mobile-insights-btn{border-radius:8px;padding:7px 12px;font-size:12px;cursor:pointer;border:1px solid var(--line);background:var(--bg-card);color:var(--text-soft);font-weight:500;align-items:center;gap:6px}.mobile-insights-btn:hover{background:var(--bg-soft);color:var(--text)}.conv-side{padding:4px 0}}@media (max-width: 880px){.app-shell{grid-template-columns:1fr}.sidebar{position:fixed;top:0;left:0;bottom:0;width:280px;z-index:50;transform:translate(-100%);transition:transform .22s ease;box-shadow:var(--shadow-lg)}.sidebar.open{transform:translate(0)}.sidebar-backdrop{display:block;position:fixed;top:0;right:0;bottom:0;left:0;background:#1410086b;z-index:40;animation:fade-in .18s ease}.hamburger{display:inline-flex}.topbar{padding:12px 16px}.topbar-meta{display:flex}.topbar-date{display:none}.page-title{font-size:15px}.page-sub{font-size:11px}.tab-content{padding:12px 12px 14px}.panel{padding:14px 14px 4px;border-radius:var(--radius-md)}.panel-header{flex-direction:column;align-items:stretch;gap:10px}.search{width:100%}.extr-user-block{padding:12px 12px 10px}.extr-user-title{font-size:14px}.conv-list,.conv-thread{border-radius:0;border-left:0;border-right:0}.thread-head{padding:12px 14px}.thread-body{padding:14px 14px 18px}.bubble{max-width:86%;font-size:13px}.bubble-image{max-width:100%}.stat-grid{grid-template-columns:1fr 1fr}.monitor-pill{display:none}.login-card{padding:28px 20px 22px}.data-table{font-size:12.5px}.data-table thead th,.data-table tbody td{padding:9px 10px}}@media (max-width: 420px){.page-sub{display:none}.stat-grid{grid-template-columns:1fr 1fr;gap:8px}.stat-tile{padding:10px 12px}.stat-tile .value{font-size:18px}.conv-row{padding:8px;gap:8px}.conv-row .avatar{width:32px;height:32px;font-size:11px}.topbar{padding:10px 14px}.login-card{padding:24px 18px 20px}.brand-text h1{font-size:16px}}@keyframes fade-in{0%{opacity:0}to{opacity:1}}
